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Full Name
Rhianna Albert
Full Name
ACE Associate
Top Level Details
Job Role
Oracle Americas CX Lead
Company
Accenture
Country
United States
Top Expertise
Cloud
Focus Area
Cloud
About Rhianna
I have been in the Customer Experience industry before CX was even a term. Currently a Managing Director of Business and Integration Architecture at Accenture I started 20+ years ago doing web development and administration for a National Laboratory as a high school student and then morphed into various technical roles within Contact centers and then because I have a love of learning and teaching I started becoming active in different communities and got into the partner and consulting space about 12 years ago. I have a technical brain that also happens to be very social and as such I found I am well suited to working with clients understanding their needs even when they aren’t quite sure what it is they are asking for. I love to tinker so even though I am no longer a wrench turner of sorts you will still catch me writing REST queries or testing new features of the cloud apps I work with pretty regularly.
Expertises
Cloud
Database
Automation
Home Page
https://www.linkedin.com/in/justrhianna/
Oracle Community
https://community.oracle.com/tech/developers/profile/Rhianna%20Albert
Links
Latest Contributions
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Reinstate the Oracle ICM Certification to Ensure a Strong, Expert ICM Ecosystem — Oracle University Learning Community
Dec 10, 2025 - Forum contributions -
Sales Performance Management
Oracle Certification Exam
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CX & the City: A Career Story in the Oracle Universe
Nov 05, 2025 - Presentation - in-person or virtual - East Coast Oracle Users Conference 2024
Digital Customer Service
Fusion Marketing
Sales Force Automation
Customer Experience
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My So Called CX Life - Professional Development Track
Nov 04, 2025 - Presentation - in-person or virtual - East Coast Oracle Conference 2025
Digital Customer Service
Fusion Apps
Oracle Integration Cloud (OIC)
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Love Bytes: Day 2 at Oracle Ai World
Oct 16, 2025 - Blog post -
Sales Force Automation
Eloqua Marketing Automation
Fusion Marketing
Customer Experience
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AIsteria: Day One at Oracle AI World
Oct 15, 2025 - Blog post -
Customer Service and Billing
Asset Lifecycle Management
Customer Experience
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Rock of AI-ges: Day Zero at Oracle AI World
Oct 14, 2025 - Blog post -
AI Infrastructure
Customer Experience
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THR3689 - Beyond Go-Live: Georgia Power’s Field Service Journey, Two Years In
Oct 13, 2025 - Presentation - in-person or virtual - Oracle CloudWorld 2025
Field Service
Oracle Integration Cloud (OIC)
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Discover the Power of Oracle CX for Transforming Utilities
Oct 13, 2025 - Article -
Customer Experience
Sales Performance Management
Configure, Price, Quote
Field Service
Customer Service and Billing
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Pour Some AI on Me: Rocking Out on the way to Oracle AI World
Oct 12, 2025 - Blog post -
Customer Experience
AI/ML
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Oracle Field Service Automation Discussion with Southern Company
Oct 08, 2025 - Presenting - video/webinar - Webinar
Customer Experience
Oracle Integration Cloud (OIC)
Field Service
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Be a reinventor, Never stop learning
Oct 01, 2025 - Blog post -
Customer Experience
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Update verbiage of the segmentable activity is finished
Sep 25, 2025 - Forum contributions -
Field Service
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AI for OCI
Sep 11, 2025 - Blog post -
AI Infrastructure
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What Do You Do With the Extra Pieces?
Aug 09, 2025 - Blog post -
Field Service
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Making the field feel seamless what the WACS
Jul 30, 2025 - Blog post -
Field Service
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