Alexander Hansal joined Siebel Systems in 2001 and delivers and develops training for Siebel CRM. When Oracle acquired Siebel Systems in 2005, Alex joined Oracle University as Senior Principal Instructor. Alex is co-founder and chief editor of the Siebel Hub and author of various Siebel CRM books. Since 2016, Alex is an independent consultant and helps companies around the globe achieve exceptional customer satisfaction with Cloud and on-premises CRM.